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Privacy Policy

At Absolute Industrial Limited we are committed to and take your privacy as a customer to our company very seriously.

We have drawn up this privacy policy as part of our continual commitment to protect any personal information you provide to us and to show you clarity of the information we keep.

Any changes to this policy will be updated on this website and will become effective 5 days after posting (Last updated 25th May 2018). Please note this privacy policy only applies to our own company and website.

Personal information we collect about you

Absolute Industrial will not disclose your information unless you have given us your express or implied consent (“permission”) except for the following necessary purposes:

In order to enforce any terms and conditions or agreement for our services that may apply.

To protect the rights, property, or safety of Absolute Industrial, our customers, or any other third parties.

We will not ask for any personal information other than what is needed to process your order and is required by us to keep to carry out our trade lawfully. The information we DO collect and keep is limited to the following:

  • Customer Name
  • Company name if applicable
  • Email address
  • Contact phone number
  • Invoicing address
  • Postal address if different to the invoicing address

None of the above is kept for marketing purposes. NB we do NOT cold call and we do NOT send unsolicited mail by email or post.

Other than the above, we shall not disclose any of your personal information unless you give us permission to do so.

Absolute Industrial does not sell, trade or rent your personal information to third parties to send you digital and electronic communications or make telephone calls to you.

We DO NOT collect or keep any other personal information and will never ask for sensitive information on or including:

  • Race or ethnic origin
  • Political opinions and trade union membership
  • Religious beliefs
  • Physical or mental health or condition
  • Sexual life
  • Criminal offensives, both committed and alleged
  • Or any other personally sensitive information

If anyone purporting to be from our company asks for these please do not give them and report this to our data controller (Managing Director) immediately.

Why we keep your information on file

We keep your information on file in order to carry our legitimate business activities. We also keep data on file to ensure we meet legal practices under HMRC.  We also keep your information on file to ensure all H.S.E and product legal requirements are met.

Who we will be sharing your information with in order to carry out our legitimate processes:

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).

We may disclose information about you to our trusted partners such as courier companies and payment processors in order to deliver goods and services to you:

Email - We will not share your email.

Sage Pay Card payment gateway

We do not keep any card details - these are processed via Sage Pay. Please visit their website https://www.sagepay.co.uk/policies/privacy-policy for more information on their privacy policy.

Sage Pay has the highest level of card data security (PCI DSS Level 1 compliant) so you can make card payments with peace of mind you are protected against fraud.

PayPal payment gateway

You can also pay by PayPal via our website, in such cases we will keep the address information and email address provided by PayPal. Please visit PayPal at https://www.paypal.com/us/webapps/mpp/ua/privacy-full  for more information on their Privacy policy.

Email provider

When we send emails from our company for legitimate use this is via Zoho mail. Please see the following link for more information on their privacy policy  https://www.zoho.com/privacy.html  and you can review their GDPR readiness at this link https://www.zoho.com/gdpr.html

Offsite storage

We keep backups of our computers data on LiveDrive. Please use the following link for information on their privacy policy https://www2.livedrive.com/privacy-policy

Website/server provider

We use Visualsoft for our hosting and ecommerce solution. Please see the following link to their privacy policy:  https://www.visualsoft.co.uk/privacy/

Marketing/emails

We do NOT send out any marketing emails. If you receive a marketing email from our company it is not from us and should not be trusted. Please treat it as a bogus email.

Further to this we have now removed our “opt in” to marketing email tick box.

The only emails you will receive from Absolute Industrial are in order for us to carry out the completion of your order. We will only send you emails about and for the purpose of the following:

  •  Your order confirmation
  •  Email advising your order has been shipped
  •  To send you Test certification for products where necessary under current lifting regulations
  •  Vat invoices
  •  Directly from sales if there is an issue regarding your order
  •  A quotation if this has been requested by you the customer
  •  In reply to a question from you the customer

By ticking and accepting our Terms & Conditions and Privacy policy you are agreeing to receive emails for the above purpose only.

Again, if you receive any other emails from our company please delete as these may be bogus.

Third party websites

Our website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Changes to our privacy policy

We may change our privacy policy from time to time. We will always update our policy on our website, so please take the time to read it whenever  you visit our website.

Your right to have your data removed

You have the right at any point to ask about the information we keep on you. Any access request is free of charge but if you require the information we hold to be deleted (your right to be forgotten) this may be subject to a fee of £10 to meet our costs.

Contact

If you have any question about our privacy policy or our treatment of your personal data, or want to exercise your right to be forgotten please write to queries@absoluteindustrial.co.uk . Or you can write to: Absolute Industrial Ltd, Oak House, Stockham Lane, South Chard, Somerset, TA20 2PS

Data Controller

The Data controller for our company is Mr Laurie Aires, the Managing Director.

Use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.