FAQs

Product questions:

Below we have answered our most commonly asked questions. We are constantly updating this area as we continue to improve our service levels.


How do I see product dimensions?

Most of our products come with a number of images, if you scroll through them you will find an image with a drawing overlay on the image. This drawing refers to the Technical Specifications tab to the bottom right of the images.


Can I use this product for lifting operations?

You can only use products that come with a test certificate for lifting. The product page will tell you if the product comes with certification. If you are at all unsure please contact our friendly technical staff.


How do I get my Test Certificate for tested products?

Once your order has been picked for despatch a test certificate is generated and will be emailed to the email address you have provided. This will normally be with in 24hr, but if you have a more urgent requirement for a certificate please contact us.


Can I get a Material certificate?

We do not provide any material certification for our products.

 

Is this item in stock?

Our website is constantly being updated according to the stock that we actually have so if you can add an item to your basket, we will nearly always have the item in stock. Rarely, we have a stocking anomaly which means an item is showing as in stock on the website but we actually don't have any. If this happens, we will do our best to source the items elsewhere or contact you as soon as possible to let you know there is a problem with your order.

If you are looking to purchase a large quantity of any given product it is worth checking with our sales team before ordering.

Can I get a sample?

We can supply short samples of webbing FOC, but do not supply samples of any hardware. We  are very happy to accept orders for single items for trial.

Are colours of products accurate?

We endeavour to take images of our actual products where possible and try to reflect the true colour. But we do find the colour varies dependant on your screen settings and also the light and camera settings when the images are taken. If you are unsure about a colour and it is critical, please contact our technical team for more help.


Where are your products produced?

With the exception of our polyester webbing which is made in the UK most of our products are made in China or India. However we are continually looking for UK manufacturers. Where it is viable we will buy British.



General questions:

Will I get a VAT invoice?

We are based in the UK and we are VAT registered. VAT invoices are automatically emailed to the email address you have provided on the Friday following the despatch date of your order.


Can you just put it in the post for me?

We only use courier services - mainly DPD and FedEx. This is partly for service as we can track your order and delivery is quicker. Also, we are not located near a Post office, therefore sending your orders by post is not an option.


Can I collect an order?

We do not have a trade counter and do not offer any collection service. However, if you are local (within a 3 mile radius of Tatworth in Somerset) we do offer a free 2-3 day delivery service.


 

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